Coming to a different country and not being able to express yourself as well as you could at home, can be hard. Especially when it comes to your health. The general practitioners of Utrecht aim to answer the needs and questions of internationals.
Besides general practitioners we also offer other medical and paramedical facilities, such as a physiotherapists, psychologists and pharmacists.
These specialists work together to provide their patients with the best health care. We provide health care to more than 70.000 patients from different centers located in Utrecht. Research done in the international community has shown that Dutch Healthcare for all its strengths does not always meet the needs and expectations of internationals. In response to these needs H4i Utrecht has developed health care service tailored to the needs of internationals.
Quite often people find the differences between receiving health care in the Netherlands and the care they have received in their home country overwhelming, sometimes even distressing. Language barriers, negotiating through health insurance and the differences within the Dutch Medical system are some of the challenges that internationals face. Here at H4i Utrecht we hear your concerns and that is why we are taking the time for you.
We are listening
We understand it is difficult to explain your health issues in a different language. That is why we take the extra time to listen. We offer internationals an extended consultation of 20 minutes with the GP to ensure that we fully understand your concerns and expectations.
We are taking the time
We understand that the health care you will experience here may be very different from your home country. That is why we would like to take the time to get to know you and understand your cultural and personal background in an extended intake consultation.
We have studied the differences in world health care systems to better understand your needs and expectations in the Netherlands.
When you call your GP’s office to make an appointment, the GP’s assistant (doktersassistente), a trained professional, will ask questions to determine the urgency of your situation. The GP’s assistant is a professional and has obligatory confidentiality. Asking questions is done only to have the patient and the doctor better prepared, to suggest alternatives, like a consultation by phone or video, or in some cases, to check if more immediate action is required. Home visits are reserved for urgent cases and people incapable of visiting the GP’s office. Normally a regular consult with a GP is limited to 10 minutes however, at H4i Utrecht a consultation is 20 minutes if required. If you wish to be seen by your GP after a recent hospital admittance, please contact the assistant.
Cancelling an appointment
Canceling an appointment can be done by calling the GP’s assistant. Please let us know in time! If you have a 10-minute appointment, you can cancel this up to 2 hours in advance. If you have a longer appointment you need to cancel 24 hours in advance. If you do not cancel in time, we can charge € 25.